In any business, relationships matter. The words we choose to respond with can make or break relationships. How we respond to customers before, during, after purchase makes an impact on their experience. How we respond to a team member affects their performance.
In the upcoming months, you will be tested. A frustrated customer or team member will push your buttons. When you’re thrown in the fire, will you know how to respond? Do you have the support you need to know how to respond?
In relationships, using the right words matter. How you respond can escalate or resolve the situation. What if you had your own support channel to guide your responses? By support I mean, you share a scenario and we work through possible solutions.
I’m creating invite-only beta community to support you. I want this to easily integrate into your day. If you’re interested in being part of the test group, click the button below.