What drives your action and choices? Many times in business our actions are predicated on fear instead of service.
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Key indicators are restrictive policies and practices. You may have experienced this and/or seen it happen to someone else. The typical response is an apathetic “Sorry, it’s our policy.”
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I don’t blame the employee. They’re following directions. But what if we gave our teams ownership of being true service providers? Modeling the difference between grace (customer service) and being a doormat (business risk). It allows them to be creative in providing solutions while still maintaining boundaries.
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People live up to your expectations of them. And when you treat people well, you’ll need less protection.
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