When people are frustrated they want a person. They don’t want to use an automated system, chat with a bot, or search a system. A person who is great in their role will do the work necessary to understand the source of frustration and create a solution.
The resolution of a customer’s friction creates an opportunity for brand stickiness.
Share to encourage customer success
When people are frustrated they want a person. A person who is great in their role will do the work necessary to understand the source of frustration and create a solution. The resolution of friction creates brand stickiness.
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