Get your time back and unplug from work with confidence
Can you turn on your “out-of-office” and trust the process?
If you struggle to unplug, you’re not alone. It’s a common challenge for many in business that leads to burnout. Struggling to unplug can stem from a lack of confidence in our systems and relationships.
We aren’t confident to let go. But what if you can change this and learn to let go? Building systems to support your relationships.
As a result, you can focus on your strengths in the office and be more present at home.
Building Confidence
First, we review what’s important to you. What does your ideal support system include? What does the system allow you to do?
Next, we assess the processes you have in place. What allows the business to continue moving forward? What causes bottlenecks or delays?
Then we discuss how to refine or create new processes to support you. We work through the types of boundaries and conversations needed when implementing change.
Relationship-focused systems give you freedom. Freedom to spend time with family, travel, and work on visionary projects with confidence.
collaborative effort
Working with me gives you access to 20 years of experience. Experience serving customers and teams in multiple industries for small businesses and Fortune 500 companies. You get the benefit of the lessons I learned.
- Serving Customers with Confidence
- Leading Teams Confidently
- Strengthening Confidence in Self
Together, we create a plan of action to help you strengthen your relationships with clients, peers, and team. With shared knowledge and new support tools in place, you can unplug with confidence!
Helping you get your time back so you can unplug with confidence.
Supporting your growth
I’m melissa, your coach!
I enjoy helping clients find solutions. I’ve served customers and lead teams in health insurance, new home construction, property management, and retail. I’ve coached founders of small businesses in accounting, copywriting, food, floral design, interior design, media, photography, web design, and wedding to create support systems. My experience is diverse but has one thing in common. “How can I best serve the person in front of me?” I apply this same practice when coaching and creating systems to support your growth!
A process focused on collaboration
01. define
Starts with you sharing your role, experience, and what’s important to you. Then we discuss strengths, challenges, and expectations.
02. assess
Next, we look at your opportunities. You share your desired goals. We create a plan for improvement with 1:1 coaching.
03. action
Then implement processes and practice conversations to build your support system. Coaching sessions include notes and action items.
04. review
Finally, review the actions you took and the results. We discuss what went well and areas to refine so you continue to see growth.
Let’s grow together. Choose your support.
Leadership Coaching
Ideal for businesses with emerging leaders who need support leading their team and improving performance.
What’s included?
Weekly discussions to support your leadership role and guide you through coaching conversations with your team. Your coach is someone who’s been in your shoes. I can empathize with situations, listen to frustrations, pose questions and share insights to provide a different perspective.
Topics may include performance, constructive feedback, hiring, promotion, termination, creating accountability, encouraging confidence, understanding and utilizing strengths, delegation, goal setting, boundaries, and understanding the impact of the role.
- 45-minute coaching calls; recurring same day and time each week
- weekly exercises to support coaching
- weekly accountability and support
- 90-day commitment
Starting at $2500 per month
3-month minimum
Limited spaces available
Leadership Session
Ideal for the leader who needs an outside perspective on a specific challenge. You may feel frustrated or stuck.
You need someone to listen and provide different perspectives and/or recommendations so you can move forward. Let’s create a solution together!
Topics may include performance, constructive feedback, hiring, promotion, termination, creating accountability, encouraging confidence, understanding and utilizing strengths, delegation, goal setting, boundaries, and understanding the impact of the role.
$500 per session
45-minutes
First come, first serve
Operations Manager
Ideal for the growing service-based business that needs help documenting and streamlining their processes so they can continue to grow.
What’s included?
- Review + assess existing operations infrastructure
- Ops infrastructure creation + management
- Review processes + templates to streamline work and document details for improved client experience
- Review + analyze client touchpoints (social media, emails, reviews, community)
- Organization chart + job descriptions
- Join weekly team meetings
- Interview team members to develop company processes + templates
- Weekly operations management
- 1:1 30-minute check-ins 2x/week with Melissa + onboarding call
- Private client dashboard
Starting at $4000 per month
3-month minimum
Limited spaces available
Operations Maintenance
Ideal for returning clients with systems in place, but want maintenance to continue running smoothly.
What’s included?
- Review + assess existing operations infrastructure
- Review processes + templates to streamline work and document details for improved customer experience
- Review + analyze customer experience (social media, emails, reviews, community)
- 1:1 60-minute review with Melissa
- 1:1 30-minute follow-up with Melissa
Starting at $1500
No minimum
Support add-ons
A workspace is the foundation that facilitates collaboration and shared knowledge to improve performance. Templates are added to create structure, define expectations, and encourage productivity. Built using Notion; training is included.
Templates
Templates may include dashboards, databases, policies, processes, etc. Personalized to your business. Built for easy integration so you and your team can make progress today!
Starts at $750 per month
Contingent on scope
Requires a coaching package
Workspace
The workspace houses your internal policies, processes, projects, and templates. It’s a collaborative workspace to set priorities, manage projects, coach performance, and more.
One-time setup fee starts at $1500
Contingent on scope
Requires a coaching package
Need a custom package and quote? Let’s chat
What clients say
Melissa has transformed our mission-driven company from a passion-driven project into a successful business within a few months.
She helped us determine goals, sharpen our mission and values and develop processes based on her years of experience.
Thanks to Melissa, we are now able to run our business smarter and more simply: an amazing combination.
She anticipates how we can grow, creates clear action steps we can take to achieve that growth and, by following her expert business lead and judgment, our business is already seeing exponential success. Her expertise in administration, marketing and e-commerce is exceptional, matched only by her kind, generous and good-humored approach.
Marie | Tomato Bliss
I hired Melissa when my small business brought on its first full-time employee and second part-time employee.
Melissa worked with me to implement processes and systems for training, employee management, and overall workflow management that have put me leaps and bounds beyond where I would have been on my own.
Walking away from this experience, I have two employees that are trained in such a way that they are almost autonomous in their roles (rather than always waiting for me to delegate responsibilities to them), a company structure that makes sense and is efficient, and a strong start to a company handbook. I can’t say enough positive things.
Malori | Form Floral
This year was a huge year for my business and I knew that if I was going to continue to grow (and serve my clients well) that I needed help. I was happy to find Melissa through a fellow business owner and friend who could not stop bragging about working with Melissa and now I know why!
Melissa helped me uplevel all the systems throughout my company. Having hired a new studio manager in the spring, I knew I needed help getting all our systems in place and Melissa was a total rockstar.
She was able to lead me through creating and maintaining new processes and honing current ones, all while giving me advice on what steps to take next. Having a business coach like Melissa to lean on and learn from has been so incredibly beneficial! Looking forward to 2018 I feel much better equipped to handle an increased workload and serve clients better and more efficiently.
Lauren | Be Peachie
Questions? I have answers!
How much does coaching cost?
Cost is relative to the scope of work and results desired. The discovery call allows you to share what you need so I can provide you personalized services within your budget.
What is the payment structure?
With a 90-day commitment, you pay the monthly rate before day 1, and each consecutive installment before the 1st of the month.
Retainers are paid before the 1st of each month.
What is the refund policy?
If you’re not satisfied within the first 14 days, you may cancel and receive a pro-rated refund.
Who is coaching not for?
If you have a hard time trusting others and letting go, it will be challenging for you to see results.
If you think I’m an employee instead of a peer, then it won’t work.
What is Notion?
A software service for workspaces, handbooks, company wiki, and more. You’re responsible for setting up your own account. I recommend the Team account. I’m an affiliate. [Learn more]
When are coaching calls?
Coaching call times will be determined prior to contract. If you need to reschedule a specific meeting, you have flexibility with 24-hour notice.
What platform is used for coaching?
You may choose audio-only or video. Zoom is used to make it easy to share screens as needed. Email or Signal are preferred for messaging.
What systems do you work with?
I use Google and Notion for my business. I’m experienced with Basecamp. I can quickly adapt to Asana, Trello, Dubsado, or your preferred system upon access.
Why a 90-day commitment?
It takes time to see the impact of change. I work beside you to understand your needs and refine the process along the way instead of providing a quick fix.
Why do support tools require coaching?
Creating support tools requires me to understand the specific needs of your business and team. What comes naturally for you may be a challenge for a team member who lacks the experience. Coaching is the bridge to transfer your knowledge and experience to support tools.
You must be logged in to post a comment.