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Melissa Kay Jones - theCEOffice - Leadership Operations - shop small

“Shop Small” Is Not A Sustainable Marketing Strategy

January 4, 2023 · In: Operations

I love to shop small businesses. Many have been able to flourish due to the bull market and excess cash during the pandemic. But now customers are being more selective with where they shop due to inflation and recession. This creates a challenge for small businesses. And many small businesses ...

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Melissa Kay Jones - Leadership Operations - lead with excellence

Lead with Excellence Vol 01 Issue 01

November 22, 2022 · In: Leadership

Leading Through the Holiday Season What's in this issue? Leadership Respect People's OOO Holiday reminder for bosses, managers, owners. Respect people’s OOO. A recharged team member performs better than a stressed out anxious team member. Being a leader is a responsibility which ...

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Melissa Kay Jones - Leadership Operations - will your hand be forced

Will Your Hand Be Forced?

October 27, 2022 · In: Leadership

When we delay making a decision...When we ignore the problem...When we avoid the uncomfortable decision.... ...we're just delaying the inevitable. Many times what is delayed gets worse and magnified. Then instead of you getting to choose how to respond and manage the situation your hand gets ...

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Melissa Kay Jones - Leadership Operations - congruency creates confidence

Congruency Creates Confidence

October 27, 2022 · In: Mindset

You've heard these questions before. But when followed they create confidence. Confidence because you have the experience and daily practice to back it up. Confidence because those around you (clients, peers, and team) see your words in action thus increasing respect and trust. Congruency ...

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Melissa Kay Jones - Leadership Operations - How I Manage My Inbox

How I Manage My Inbox

June 29, 2022 · In: Operations

Serving people well requires excellent organization and communication. 10 years ago I created a system to manage my inbox. The processes in the system help me respond promptly with the necessary information, be proactive, and reduce overwhelm while serving multiple clients and their ...

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Melissa Kay Jones - Leadership Operations - 5 Steps to Keep A Healthy Vendor Relationship

5 Steps to Keep A Healthy Vendor Relationship

June 29, 2022 · In: Operations

" What is a great way to speak with a vendor after an event if they didn’t perform up to your standards/expectations if you would still like to work with them and continue a healthy vendor relationship?" Question submitted by B.E. Keep a Healthy Vendor Relationship 1. Review First, ...

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WELCOME

About Me
Hi, my name is Melissa. I'm passionate about helping leaders in small businesses better serve their teams and clients. I became a full-time business coach in 2015. Previously, I held leadership roles in health insurance, new home construction, property management, and retail. I value family, faith, freedom, and entrepreneurship. I stay curious by reading and exploring. I enjoy coffee, design, flowers, and football.

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Story of Shine Bright

Shine Bright has been my signature since 2012. It is a reminder to you and me to be the best version of ourselves. Inspired by this quote: “the closer we get to being who we are meant to be…the brighter we shine.” ✨
 

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