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Curiosity
Leadership: Responding to Curiosity
We dismiss ideas because we’re busy or they’ve been tried before without success. In the process, we discourage curiosity. The curiosity needed for learning and innovation. So how do we encourage curiosity?
Mindset: Moderating Curiosity in a Wonderland
Curiosity killed the cat. Stay in your lane. Don’t be nosey. You’ve heard these sayings. We hear them so often we use them against ourselves. People repeat these sayings because they don’t want to be challenged. Challenged about who they are and what they know. In the process, they stunt growth for everyone.
Operations: Stay Curious with Customers
Curiosity requires humility. Acknowledging you don’t have all the answers and you need your customer’s help. Strengthen the connection you have with your customer by bringing them into the process. Get their input and listen to their feedback including complaints.
Resources
Leadership
Article | “83% of C-level or president-level executives say curiosity is encouraged “a great deal” or “a good amount” at their company. Just 52% of individual contributors say the same. This gap seems to be driven in part by perceptions of the value of curiosity.” – Harvard Business Review [READ]
Post | The story of Selma Hortense Burke [VIEW]
Podcast | The most successful people in the world have a curiosity gene and know that they don’t know it all. – Coaching Coaches [LISTEN]
Encouraging curiosity creates an empowered team. A team where members feel confident to find and create their own solutions. Confident team members are better equipped to serve customers.
Tweet
Mindset
Newsletter | The Daily Coach [READ]
Playlist | What I listened to while writing this month’s newsletter [PLAY]
Quote | “Curiosity will conquer fear even more than bravery will.” – James Stephens
Quote | “Satisfaction is always available. It is just not always looked for. If, when you enter any experience, you enter with curiosity, respect and interest you will emerge enriched and with awareness you have been enriched. Awareness of enrichment is what satisfaction is.” – Ann Hastings
Customer Success
Article | “Collecting customer feedback is one thing, innovating based on that feedback is something entirely different. Glossier has a Slack channel with 100 of their top customers. Each week they exchange over 1,100 messages with these customers. This allows the brand to leverage their customer feedback loop for research and development purposes. In fact, Glossier developed its Milk Jelly cleanser in complete collaboration with its customers.” – Transparency Digital [READ]
Newsletter | “They didn’t try to tell their entire story or even their value proposition in the ads. They let the creative speak for itself — prioritizing noticeability and shareability and sparking curiosity.” For the Love
Resource | Examples of survey/feedback emails from Really Good Emails [VIEW]
Spread Encouragement
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Your Turn
What does curiosity look like for you in leadership, mindset, or serving customers?
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